Shipping policy
SHIPPING POLICY
The Fashion Exchange Collective
Effective Date: March 11, 2026
Thank you for shopping with The Fashion Exchange Collective. This Shipping Policy outlines how orders are processed, shipped, and delivered.
ORDER PROCESSING
Orders are typically processed within 2–5 business days after payment is received.
Processing times may vary during:
• High order volume periods
• Pop-up event weeks
• Holidays or promotional launches
Customers will receive a shipping confirmation email with tracking information once the order has been shipped.
SHIPPING METHODS
Orders are shipped using trusted carriers such as:
• USPS
• UPS
• FedEx
Shipping method may vary depending on package size, weight, and destination.
SHIPPING RATES
Shipping costs are calculated at checkout based on:
• Package weight
• Shipping destination
• Carrier rates
Occasionally, The Fashion Exchange Collective may offer free or promotional shipping events.
DELIVERY TIMES
Estimated delivery times after shipment:
• Standard Shipping: 3–7 business days
• Expedited Shipping (if available): 2–3 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances outside our control.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing an accurate shipping address at checkout.
The Fashion Exchange Collective is not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to an incorrect address, the customer may be responsible for additional shipping fees.
LOST OR DELAYED PACKAGES
Once a package has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your package appears lost or delayed, please contact the carrier directly using the provided tracking number. We will assist when possible but cannot guarantee replacement for lost packages once they are in transit.
DAMAGED ITEMS DURING SHIPPING
If an item arrives damaged due to shipping, please contact us within 48 hours of delivery.
Include:
• Your order number
• Photos of the damaged item
• Photos of the packaging
We will review the situation and determine an appropriate resolution.